Bob Allen Nissan
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Dealership Service Review
service Rating
Immediate repair of a failing tire
Written byon 06/13/2024
I recently suffered tire damage on my new Pathfinder and while in Danville, the dash alarms sounded on the loss of air. I drove to the service dept and they quickly admitted my car and determined there was sidewall damage. They put my spare tire on and placed it on the rear axle. They ordered a new tire (Rock Creek edition). They called two days later with the new tire and admitted my car for service right away. They replaced the tire, put back the spare tire, and WASHED MY CAR!!!. I only paid a little over $20 with the Road Hazard coverage.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Paul Scott on 06/14/2024
Dealer Response
Tony,
Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan. This survey will work as a report card for our dealership. Our team works hard to provide our customers with a truly exceptional service experience. Should you have any additional questions or concerns, please feel free to contact me directly.
Sincerely,
Paul Scott
Owner Loyalty Manager
859-236-3217
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