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Dewey Ford


3055 SE Delaware Ave, Ankeny, IA 50021 (map)
Today 8:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
"We Treat You Better-NOT"
Written by Leo on 04/14/2022

We ordered a new vehicle from Dewey Ford for which we were required to leave a deposit. The vehicle arrived at the dealership 5 months later just at the time I was having major orthopedic surgery. I was told by our salesman that Dewey Ford would work with us and to not be concerned ,but when it came down to it the dealership threatened to sell the vehicle out from under us and not only would we lose a vehicle that was in high demand, we would lose our deposit. The day after arriving home from the hospital we had to travel 120 miles round trip to Dewey Ford to complete the purchase. After this horrible customer service experience with them I filed a complaint with the Better Business Bureau. In dealing with the staff at Dewey we found that all 5 of the employees we had contact with outright lied to us and also in their response to the BBB complaint. The Dewey Ford motto, “We Treat You Better”, couldn’t be further from the truth.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Leo on 04/14/2022
Blah, blah, blah. Just more insincere diatribe from Teri Saentz with her cookbook responses to the issues at hand.
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Teri Saenz on 04/14/2022
Dealer Response
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Thank you! General Manager Teri Saenz tsaenz@deweyford.com
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