Don Hinds Ford
Back to Service Reviews
Dealership Service Review
service Rating
2018 Escape Head Gasket Repair
Written byon 05/14/2019
I had scheduled my Escape for its normal 30K mile service when the Check Engine light came on. When I brought the car in on a Monday morning I told my Service Advisor Josh F. that my OBD2 code reader reported a cylinder 2 misfire. Within 30 minutes he came back to me with the suspected cause (head gasket leak) and a repair plan. He also arranged for a courtesy car and gave me daily progress updates until repairs were completed on Friday. A head gasket failure is no fun, but Josh made the repair process as painless as possible. A stellar service experience!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes