Don Hinds Ford
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Dealership Service Review
service Rating
Maintenance & Unique problem
Written byon 08/06/2018
updated 08/14/2018
I took my 2016 Escape in for routine maintenance and complained of another problem with the Sync and radio not working properly. The maintenance work was completed promptly and Josh Franklin, service advisor, talked to me afterward about the sync problem. He said they could not find anything wrong with the car system but that his wife had had a similar problem when her phone updated. He took the time to remove my phone from the system and re-sync it to the car. I was really impressed that he took the time to show me what to do and I never felt like I was taking up too much of his time. Happily, I can say that there has not been another problem since he did this.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes