Ed Martin Buick GMC
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Dealership Service Review
service Rating
Over the Top Service
Written byon 06/28/2014
Was greeted promptly by a knowledgeable service writer who found a recall notice I didn't know existed. Vehicle was in the service bay quickly, especially for a Saturday without an appointment. When deeper inspection indicated repair would take longer than estimated due to another warranted item that had not been previously repaired, I was offered a free loaner vehicle so I wouldn't waste my Saturday sitting in the waiting room. While waiting, I witnessed several service personnel lavishing attention on a child who was waiting with her mother. This attention to customers is over the top. Waiting room was bright, clean and stocked with free snacks & beverages, as well as lots of reading material. Overall a very pleasant experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes