Zeigler Chevrolet Schaumburg
Dealership Service Review
Well I did have an amazing review up for this dealership but now of course things have changed for the worst! I’ve have over $15,000 of work done to my truck from this dealership and every single time it comes back to me it seems to have a problem! Tom H in service is only a great guy when your there spending money or getting them warranty work, but god forbid you have a problem after he will screen your calls and avoid you like you have Covid. It was so bad I had to contact Chevy corporate and reached out to the owner of this dealership. Tom told me today that I should find a new dealership to take my truck to since they are to busy….. well my warranty on the work THEY did is only valid at their dealership and they won’t take me back to fix their issue. I’m having horrible grinding from the drive shaft into the transfer case that they replaced and he will not get me in!!!! I’m so frustrated and hope corporate can resolve my problem. Guys don’t do any kind of service here especially with Tom H I promise it will be a huge headache and mistake!!!! FYI they had my truck 4 weeks for a new motor and now less than 2 weeks later my trucks broke again! Thanks Tom for showing how you truly treat customers that pay big bucks at your dealership. Hopefully corporate can fix this mess and get me back on the road.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No