Bredemann Toyota

I received a recall notice by mail for my 2003 Toyota RAV4. The letter is addressed to me by name and has the VIN number of my car on it. The recall is related to a “harsh shift condition. I contacted the Bredemann Toyota dealership immediately upon receiving this letter because I have experienced a harsh shift issue with my car. I spoke with Shawn H. in the service department to schedule an appointment. Without seeing my car or checking the VIN number Mr. H. told me that the recall did not apply to my car. I explained that the letter was addressed to me personally and has my VIN number on it. I gave him the VIN number which he claimed to be checking in “the computer” while he was talking to me. Again Mr. H. insisted that the recall did not apply to my car. When I asked him why I had received a letter with my VIN number that had nothing to do with my car he told me that Toyota was just letting me know about a problem other RAV4 owners had. I persisted that my car does have this problem and he said that may be but that if I wanted them to look at it they would charge to diagnose the problem and for the repairs. I went to Bredemann Toyota in person and spoke with a manager. I explained the situation and he also insisted that the recall did not apply to my car. He told me that he had confirmed this with Mr. H. He offered no explanation about why Toyota would send me this letter if it didn’t apply to my car. He was extremely rude and walked away from me while I was speaking to me. He told to “go somewhere else”. I decided to take the car to another Toyota dealership in Schaumburg, IL. I brought the car in on June 24, 2013 without an appointment and showed the letter to one of the specialists in the service department. Brian looked at the letter, checked the mileage on the car and told me it would be no problem. A diagnostic check indicated malfunction code P0755, one of the codes listed in the recall letter. Brian told me that if I had waited three more days to bring the car in I would have passed the recall time limit. I believe Bredemann purposely tried to put me off to avoid making the repairs. Brian also apologized because he needed to order a part and couldn’t fix the car the same day, we would have to come back and pick it up the next day. I was very impressed by his professionalism and his respect for our time. I strongly regret not going to Schaumburg Toyota in the first place. I purchased five of the six Toyotas that I have owned at Schaumburg Toyota despite the fact that Bredemann Toyota is less than two miles from my home. Regrettably, I just bought a new RAV4 this year from Bredemann.(Margaret in sales was great but I will never go back because of the service dept. and the manager of dealership). It is the last time I will ever purchase anything from Bredemann. I posted this on Facebook and since posting the story I have had many responses from others who have also had a bad experience with this dealership. Many of them purchased a Toyota at another dealership but the majority went to another manufacturer. Bredemann Toyota is damaging Toyota’s reputation. It seems like Bredemann does more for Nissan and Honda than Toyota. It's too bad because Toyota makes an excellent product and they shouldn't be tarnished this way.