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Auffenberg Ford O'Fallon


115 Regency Park, O Fallon, IL 62269 (map)
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Sales Rating
Recommend:
Yes (5) No (1)
Service Rating

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Dealership Service Review

5 out of 5 starsservice Rating
Recommend Service Department
Written by SaintJacobIL on 09/25/2015

We purchased our vehicle from another dealer 2 months ago. We had an issue and went back to that dealer. With the sale of the vehicle they were nice, however when we took the truck back for warranty work, they were rude and refused to even try to fix my issue! I was irritate! A friend told me to call the Service Manager at Auffenberg Ford Ofallon. I was reluctant and was irritated so I was not very nice on the phone. Brian, the Manager, told me how it should have been handled, calmed me down, and told me what to do. Even offered to come pick my truck up. He bent over backwards. I am pleased and recommend this Dealer. They are fixing my warranty work and have great Customer Service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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