Auffenberg Ford O'Fallon
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Dealership Service Review
service Rating
They responded to my issue right away.
Written byon 03/24/2015
updated 04/15/2015
You'll see my complaint below. I wish I'd contacted their management before posting it. They immediately addressed my concerns and took steps to prevent the same experience from happening to any other customers. Every business makes mistakes, but the best businesses correct them. They've addressed every problem that I had.
- Recommend this dealer? No
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jcarmit on 04/15/2015
They fixed the problem and their management explained in detail how they'd taken steps to correct the issues I'd had earlier. It's amazing how one phone conversation can turn things around. I only wish I would have reached out to their management before posting this review.
Reportedurdel on 03/25/2015
Dealer Response
Hi John,
We would like nothing more than to make these unpleasant situations right for you. Our Service Manager, Gary Holtgrave will be in touch with you this morning to schedule your sway bar links at no charge. We will then follow up after your service is completed to ensure everything is good to go. Thanks and talk to you soon.
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