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Woody Buick GMC


1585 W Ogden Ave, Naperville, IL 60540 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (6) No (0)
Service Rating
Recommend:
Yes (6) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Bait and Switch
Written by Andrew_C on 04/21/2017

I went in looking to take advantage of year end rebates on some of the 2016 GMC SUV's because I still owed on my trade in and these rebates would more then cover the negative equity. Well I found an option I just loved but do to credit issues it was not going to work the way I wanted it to. Instead I was told that they 100% could get me the same car used but only one model year older with 17,000 miles at a monthly payment I could afford. I was told it was a done deal and that I could pick the car up the next day. But I get there the next day to find they were now trying to get me to buy a different car and told me that was the only one I could get in to because of credit. Now the done deal for the vehicle I want will cost me $2500.00 down. NOT WHAT THEY PROMISED ME! Bait and switch! They did this same thing a few years before when my girlfriend at the time bought a used Ford Flex. They quoted us the price over the phone and when we arrived the the price had gone up by $3000.00.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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dealerreply on 04/29/2017
Dealer Response
Andrew, I am sorry to hear that you had a negative experience with our dealership. It was not our intention to give you the run around, and I apologize if that is how it seemed. I assure you that we absolutely never instruct our staff to "bait and switch" any of our customers, nor do we condone the practice at all. I would be more than happy to discuss a specific car in our inventory with you or answer any other questions that you may have during your visit. Please contact me directly so that we may begin to build a trustworthy business relationship. I look forward to hearing from you. Sincerely, Sevil Begoli - General Sales Manager
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