Mercedes-Benz of Naperville
Back to Service Reviews
Dealership Service Review
service Rating
Repair of sedan with engine noise
Written byon 08/15/2023
Frank in service reached out immediately to assure Barbara was not delayed during the drop off of the vehicle. He provided a loaner for her convenience. Once diagnosed, the repair took a bit longer than planned. However, Frank did reach out to say it was done a day earlier than planned. Over the experience was good. Frank did a good job communicating but the repair was very pricey. There is a large amount of trust when the customer is given a report of repairs needed. There are no images of damaged parts or replacement parts. Customers have to trust what they are told. With that being said, I do have a great deal of trust in the Naperville team.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Showing 1 comment
Sort by:
Serenity Gibson on 08/18/2023
Dealer Response
Hi Charlie, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Naperville! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Report