Mercedes-Benz of Naperville
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Dealership Service Review
service Rating
Difficult to Diagnose
Written byon 08/05/2023
Shifter was hanging up on my 2018 AMG C43. A couple of restarts would free it and cycle out the Check Engine light, making trouble code retrieval difficult. The service department figured it out and replaced the steering control module, and so far the problem has not recurred. I admit to being disappointed that a life-of-the-vehicle part would fail at 8,500 miles and just out of warranty, but that's not the dealer's fault. My experience in over 10 years with both this dealer's sales and service departments has always been positive.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Nancy Gorge on 08/09/2023
Dealer Response
Hi Raymond, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Naperville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
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