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Hawk Chevrolet


2001 W Jefferson St, Joliet, IL 60435 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (1) No (0)
Service Rating
Recommend:
Yes (2) No (1)
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Dealership Service Review

5 out of 5 starsservice Rating
great customer service
Written by serenitt23 on 02/12/2016

while I was not very happy with the sales person I had worked with the first time around.i found that the service around was very helpful and beyond accommodating when it came to my second visit there. They walks me through the whole process of trying to contact my insurance and figuring out what I needed to do to get my windows and the rest of the damage on my car fixed. I was completely lost and had no idea what needed to get done but frank from the body shop at the Joliet dealership was very happy to work with me and help me figure everything out.in the future if I need anything done for my care I will be taking it back to my dealer.while I still have some issues to clear up from my first visit I am a lot happier and more then willing to return again.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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hawk_chevrolet on 02/16/2016
Dealer Response
Thank you for writing in to share your experience with our team. We are sorry to see your original purchase did not meet your expectations, but are very glad to know Frank and his team in the body shop could improve your impression of our team. Customer satisfaction is very important to us and we would like to ensure each experience at Hawk Chevrolet Cadillac exceeds the last. Thank you for allowing us the opportunity to earn back your business and we look forward to working with you again in the future.
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