Hawk Chevrolet
Back to Sales Reviews
Dealership Sales Review
sales Rating
Not helpful at all!
Written byon 09/29/2015
They seemed helpful but the total sale took 5 hours. I am a new car owner so i was a bit confused about everything to do with owning a car. However i didn't not expect the $2,000 hidden fee they snuck in there or the rushed paper work fee that actually wasn't rushed at all. not to mention no one bothered to mention to me that when i left with my car that day i might not even get to keep it since one of the papers i signed was a spot sale paper.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
darylwoltman on 10/30/2015
Dealer Response
We are very sorry to hear you were not completely satisfied with your recent car-buying experience. We pride ourselves on delivering honest and transparent pricing, and we sincerely apologize if you feel we failed to meet that expectation. We would never intentionally mislead a customer, and we would welcome an opportunity to learn more about your experience and clear up any confusion. Please contact our General Manager, Jim Muisenga, at (815) 768-2097. We look forward to speaking with you, and proving our commitment to delivering complete customer satisfaction to you personally.
Report