The Autobarn Mazda Evanston

Service I was told I would get a rental when I brought my car in. I tried for 2 months to get a rental so I could schedule service and they always told me I was on the list. I even said, “Am I doing something wrong, this can’t normally take this long”. Just tell me what I should expect since I am new here. Never got a clear answer. Even the Service Manager (John) said he would return my calls. Never did. I kept calling and got a wonderful guy in service that kept giving the Service Manager my messages. He still never called. Finally this wonderful guy got me in. Service was good and the system on how they keep you up to date is good. I got my service in October. Once I dealt with another Finance Manager that said all was taken care of I called and got John on the phone who said he would return my call and let me know when my extended warranty was in the system. Never did. I had to follow-up. In November while in busy traffic my car would no longer accelerate. This happened twice in one day. I then got to Roto Mazda in Arlington Heights (closer to where I was). They found out I was low on transmission fluid and found no leaks. My only conclusion is when I bought the car they didn’t top off fluids and when I took it in for my October checkup, they didn’t check the fluids like is on my invoice that I paid for in the “check up”. Also, a co-worker just bought a car there too and her fluids weren’t topped off and a month after her car was in their shop. I called the Service Manager (John) to talk about this and he never returned my call. I bought from Evanston because of the wonderful reviews on line. I researched and specifically picked them because of this. I am very disappointed. I have spent so much time and energy on this and don’t trust for them to make sure my vehicle is safe. I have on multiple occasions expressed that I have had many issues and no one seems that concerned about it. I bought a brand new car so I wouldn’t have many issues and since I have bought this car, the dealership has cost me a lot of time with all of the unnecessary issues based on their lack of service. I have never had as many problems with a dealership before. I kept saying, is this how it is with everyone? I have had to many problems. They just say no. I will also never by a car there again. As wonderful as the General Sales Manager has been, it is the whole experience.