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Ed Napleton's Kia Of Elmhurst


727 W Grand Ave, Elmhurst, IL 60126 (map)
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Sales Rating
Recommend:
Yes (0) No (2)
Service Rating
Recommend:
Yes (0) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
[non-permissible content removed] Service
Written by Ant_Banks on 11/14/2015

Napleton Kia of Elmhurst is [non-permissible content removed]!! They will give you the red carpet treatment, but only until you've given them your money! And afterward, they hound you to write a good review although the service is mediocre at best. I bought a vehicle from Napleton Kia of Elmhurst in March and by November or the same year (2015) I experienced problems with the driver side window not letting down/up. Called Napleton Kia of Elmhurst and scheduled an appointment for service because I purchased an extended warranty. I was scheduled for a 9:30am appointment only to arrive and be advised that they could not inspect nor service my vehicle. To add insult to injury, I found that the carfax disclosed by the salesman Kyle Gonzalez weren't accurate and outdated. The vehicle I purchased was actually in a collision and had been salvaged. I wouldn't recommend this dealership to my worst enemy. DO NOT SPEND YOUR MONEY WITH NAPLETON KIA!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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jstorr83 on 11/19/2015
Dealer Response
As we discussed previously, the vehicles history report (CarFax) states the vehicle is a one owner with no accidents reported. We are doing everything in our power to help rectify the situation and we look forward to seeing you on Thursday, where we hope to find a solution to this problem. Will Mulcahy, General Manager
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