Ed Napleton's Kia Of Elmhurst

Worst experience ever!!! Saw the car we wanted on Autotrader, listed for $10,491. Contacted the dealer through e-mail. Erik Briskey reached out and said it was available and when would I like to come out and test drive. I asked what the OTD price would be, he said figure to add 10% for tax, title and misc fees. i told him we have an autistic son that has issues when it comes to waiting in same place for a long period of time. He understood, his nephew is autistic and would make the experience as short as possible To speed things up i filled out the Pre-qualify application for financing. Credit not the best. He said he received it and his manager said we could make things work, come on in. The day before we came in we took our current car to carmax to get it appraised. Carmax gave us a $4000 trade in value or would buy it for $3,710. I told Erik That carmax will give us a $4000 trade in and I have $3000 to put down. He said come on in. Luckily my daughter was able to stay home with our son so we went off to meet Erik and test drive the Soul. Once we arrived the first person who met us (we were barley out of the car) was Theo. I told him we were here to meet Erik, he said great I'll call him. Theo directed us to a cubical and called Erik. Erik came by and said hello and then left. Apparently the person who I was dealing with won't be our salesman.<br/>Theo took us on our test drive, we liked the car and was ready to purchase. After 2hrs of sitting in a cubicle and theo coming in once in a while saying just five more minutes just waiting on the finance dept. How can we be waiting on the finance dept when we didn't agree on the price of the car or my trade in? After another half an hr he comes into our prison cell, I mean cubical and says "Great News, we got financing....$359 for 72 mos" I said no way, what was our trade in worth...."Um....2...3...4...I don't know" We say no, we are way off, does that include the $3000 we are putting down also? He had know Idea that we were doing a down payment. Runs back to finance dept, they say figure $20 for every $1000. We say no thanks and I shake his hand and ask for our keys. No NO... this is only the begining of the negotiations, let me see what the finance dept says. I ask him again what our trade in was, he ignored me and runs out. At this time our daughter is telling us we need to come home ASAP because our son is melting down. When Theo comes back with another "offer" I tell him no, we are way off and we have to go because of our son, I demand our keys back. He says no..no give me two more minutes I want to earn your business. They were basically holding us hostage by not giving back our keys. luckily we brought the extra set of keys, Because we were ready to buy. We stormed out as he was yelling WAIT..... When we got home we did the math. Instead of financing roughly $4500 we were going to finance $13,250!!! I think we were paying them to take our car.<br/><br/>Hope they send our keys back<br/>