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Ed Napleton's Kia Of Elmhurst


727 W Grand Ave, Elmhurst, IL 60126 (map)
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Sales Rating
Recommend:
Yes (0) No (2)
Service Rating
Recommend:
Yes (0) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Another Bait and Switch Victim
Written by Wisconsin Buyer on 01/09/2025

We drove 100 miles from Wisconsin to see a used KIA EV6. After we drove the vehicle, the manager told us that it was not available for sale because of a recall issue. (Why they had not addressed the recall issue, as a Kia dealership, is a good question.) He then tried to make us what he described as a "crazy good deal" on a new Kia EV6. We declined. Once the service was completed, we called, texted and emailed to try to get the purchase process moving but we were just told that they had sold the car to someone else. We've never had a dealership experience like this in 40 years of buying cars. My recommendation is to take your business elsewhere.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Wisconsin Buyer on 01/13/2025
An auto-reply to customer complaints is exactly what I would expect from this dealership. Buyer beware!
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Wisconsin Buyer on 01/11/2025
There is no way to restore my confidence in your dealership. I just hope that others do not have to through the same or similar experiences. Be better.
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Destiny Jarvis on 01/11/2025
Dealer Response
Hi, thank you for taking the time to leave us your honest feedback. When you have an opportunity, please reach out to us at (630) 782-9300 so we can try to restore your confidence in our business. We hope to hear from you soon.
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