Ed Napleton's Kia Of Elmhurst

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Ed Napleton's Kia Of Elmhurst
727 W Grand Ave, Elmhurst, IL 60126 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
(103)
Recommend:
Yes (0) No (2)
Service Rating
(7)
Recommend:
Yes (0) No (1)
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Dealership Sales Review

sales Rating
Bait and switch, they don’t honor their online offers
Written by Bryan on 12/18/2023

Went to see about a used Telluride, listed online price was 34,997. Had a trade-in, trade-in’s value was between $14,000-$16,000. Their own online valuation offered $15,640 for the trade-in. When I got to the dealer they told me the Telluride was $38997 due to $4k certification (it wasn’t a CPO). And offered $8,500 for my trade-in. Complete bait and switch. Wasted my time.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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Destiny Jarvis on 12/20/2023
Dealer Response
Hi Bryan, thank you for letting us know about your recent visit to Ed Napleton's Kia of Elmhurst. Please reach out to us at (630) 782-9300 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
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