Ed Napleton's Kia Of Elmhurst

***READ IN FULL BEFORE BUYING A USED CAR AT NAPLETON’S*** As a disclaimer, Marta Nilles- Customer Relations Manager is a WONDERFUL person and my only regret about this review and that she truly tried to move mountains to make things right for us. At the end of the day, her hands were just tried. Do not buy a used car here without first having it checked out by your own mechanic. The sales person will tell you that Napleton’s does a full 120 point inspection on all used cars before selling them. That is a LIE!!! I bought a used Audi Q5 and believed that nonsense. I immediately noticed an oil leak after buying it. After going back and forth for almost two months with the dealership I am now stuck with a $2300 bill to fix a car that I just bought from the “prestigious” dealership. Do not trust these people based on the name. They screwed me and will do the same to you. What’s weird is they spent two months trying to find a resolution for me… they brought it to service to identify the problem and even tried to work numbers to get me in a new car. They admitted that they shouldn’t have sold me the car in this condition, but at the end of the day I guess their bottom line is all that matters. They can’t make money on the lemon they sold me so I’m just stuck with it. I will be doing everything in my power to share this absolute garbage experience with as many people as possible.