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Ed Napleton's Kia Of Elmhurst


727 W Grand Ave, Elmhurst, IL 60126 (map)
Today 9:00 AM - 9:00 PM
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Service Rating
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Dealership Sales Review

1 out of 5 starssales Rating
Bad management
Written by Andres on 01/07/2022

I was interested in a vehicle that I found on Edmunds.com. I provided my contact information to set up an appointment. The next morning I received emails, texts, and phone calls. I set up an appointment to see the car because it was "by appointment only". Thithin two hours I was at the dealership. I then waited 1/2 hour to have the car brought over. Finally I was told that the vehicle had been sold that morning. I complained to the sales manager and he told me the vehicle had been sold that morning. Furious I got in my brother's car, who was gracious enough to drive me there on short notice, and we headed home. On the way a costumer service representative called and apologized and disclosed that the vehicle had been sold the previous evening. Lost a day's wages because of this. Dealership 1-costumer 0.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Disa Degrazia on 01/10/2022
Dealer Response
Andreas, thank you for writing this review. We are not happy to hear about your visit with our sales department. Customer satisfaction and a positive experience is our main goal, and we have failed you. We greatly apologize for that and would like to ask you for a second chance. Our inventory is constantly updating. If you are open to working with us we will make sure we help you find that perfect vehicle. Just like the one that left our lot on Friday morning. Please contact me via email or call and I will make sure to provide you with the excellent experience you greatly deserve. You can reach me directly at 630-782-9300. I look forward to speaking with you. Regards, Marta Nilles Customer Relation Manager Ed Napleton Acura/Kia 630-782-9300 x.2358 marta.nilles@napleton.com
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