Ed Napleton's Kia Of Elmhurst
Dealership Sales Review
I was interested in a vehicle that I found on Edmunds.com. I provided my contact information to set up an appointment. The next morning I received emails, texts, and phone calls. I set up an appointment to see the car because it was "by appointment only". Thithin two hours I was at the dealership. I then waited 1/2 hour to have the car brought over. Finally I was told that the vehicle had been sold that morning. I complained to the sales manager and he told me the vehicle had been sold that morning. Furious I got in my brother's car, who was gracious enough to drive me there on short notice, and we headed home. On the way a costumer service representative called and apologized and disclosed that the vehicle had been sold the previous evening. Lost a day's wages because of this. Dealership 1-costumer 0.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No