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Ed Napleton's Kia Of Elmhurst


727 W Grand Ave, Elmhurst, IL 60126 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
bait and switch
Written by ram on 05/13/2020

Interested to buy a SUV that was posted online for 14,997. Called the dealership and was told vehicle was available and price can only be negotiated in the dealership. Set an appointment for last evening and went there around 7:30 PM after a two hour drive. Took the test drive and with some imperfections interested to buy the SUV and here it starts.... Sales person(name was ANGEL) took our interest and quote to the SALES MANAGER and came with a notepad which has 209XX as OUT THE DOOR PRICE which includes 14997 - listed price 1395 - DEALERSHIP EXPERIENCE 695 - car inspection 899 - DOC FEE 29XX - TAXES Me and my friend were shocked to see how a 14997 listed price vehicle become 209XX Out the door and how it can be called a negotiation. Should I say I am disappointed or pissed off!! with this shady practice. If this is read by management, please understand that people are still coming to dealership to buy a vehicle(even in this pandemic situation) due to there actual need and this is not a joke to post one price on the website and bump up 6k to initiate a negotitation.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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ram on 05/15/2020
I had a call with you assistant manager named John or Jon 2 days ago who mentioned that he wasn't there when this was going on and the sales guy name was Jose. He also mentioned that some of the add ons were optional which was completely ignored by the sales person. He said he will check with sales person again and call me back(which didn't happened as I called multiple time to his cell phone and office number). Got a text late night as asked about my interest which I replied yes and after few texts, I gave my final offer about purchasing 16300 OTD but didn't got a response back. Now, As of 5/15/20, I see the vehicle price has been increases and now it is at 16997? What should I say.....
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Lydia Gonzalez on 05/14/2020
Dealer Response
Ram, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would like to discuss your experience in more detail, please give us a call at (630) 782-9300 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.
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