INFINITI of Clarendon Hills

infinitichills on 10/22/2013

We are sorry that your experience was so frustrating. At Infiniti of Clarendon Hills, we do offer a return policy to help save face when and if something like this happens, however, we can only extend that offer for 7 days for used cars bought from our retail department. However, the vehicle you purchased was bought under wholesale agreement, which you were aware of. You did not purchase through our retail sales department. A wholesale agreement is sold as is. But please, recall that we went through the trouble of checking and adding fluids to make sure you still had a positive experience with us. You cannot expect a complete customer service experience when buying wholesale values Your salesperson, and friend, was only helping you purchase the vehicle at a price you were comfortable with. If anything gets past one of our mechanics, it doesn't make sense to blame the salesperson. The mechanics here put all of our retail used vehicles through a rigorous 228 point inspection. Our standard of quality is above all else and we strive to make all of our customers happy. Unfortunately these things still happen once in a while, and that's why we offer an exchange policy. If you have any further comments or concerns, feel free to contact Peter Korallus, the General Manager, at 630.468.9000.