Wickstrom Chrysler Jeep Dodge Ram
Dealership Sales Review
We live near Schaumburg and after reading online reviews and checking out more local Dodge dealerships, we decided to go a little out of our way and check out Wickstrom Dodge in Barrington. We were greeted before ever getting out of the vehicle and Toby Holtz was our salesman who took his time to work with us on identifying what vehicle we were looking for. We were looking for a 2016 Dodge Grand Caravan SXT Blackout Edition all Black. We had some specific needs as the vehicle will be used for transporting a person who is disabled with a scooter and Toby was very helpful in finding the right fit and letting us test drive to ensure it was the model we wanted with the features we wanted. Their location didn't have the exact color that we wanted and didn't have a remote start so Toby and his manager arranged to get one from another location to fit our exact needs. A few days later we went back and brought a vehicle in for trade and were dealt with very fairly on the trade with very little haggling about what they would pay and what we would accept. Finalizing the purchase at a price we wanted was also done with very little haggling. We had identified the vehicle we wanted and the price we would agree to within about an hour of being at the dealer on the initial visit. Picking up the vehicle, completing trade in and all paperwork was simple and fairly quick unlike what we've had to go through at other dealerships in the past. They work with you AT THE SALESMANS DESK too. No dragging you into a small cramped room to sweat you out to try to talk you into things you don't want. Finance Manager comes to the desk to go over everything so you sit in one place and they all come to you to get the deal done. Toby was very proactive in getting everything arranged and set up to make our experience a quick and enjoyable process. I never thought I'd say buying a vehicle would be enjoyable but this one was. Also, unlike some dealerships, this one sent us on our way with our brand new 2016 Dodge Grand Caravan SXT Blackout Edition with a full tank of gas. We've purchased in the past from other dealerships that send you on your way with 1/4 tank which is terrible service. Highly recommend Wickstrom Dodge if you're in the market for a Dodge or any of their other lines of vehicles. If he's there, please ask to have Toby Holtz be your salesman. He is great and will work hard for your business.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes