Knudtsen Chevrolet
Dealership Sales Review
I am 27 and this is my first time buying a car with decent credit. Decided to go in and specifically asked for the Chevy Spark. 2 colors it came in; salsa red and black. I asked why the price difference, the guy didn't know. I asked him more questions (because I did my research) and he was impressed and STILL didn't answer my questions. When I asked him what was the incentive for buying the car on the lot versus waiting for the car I wanted at Lake City... he said "you get free car washes." I was pre-approved for 15k, but wanted to negotiate. I told him "on the website it's valued at 13,995... can we work around that?" He said no. I brought my mother in because she has worked with loans before and also she is one tough lady. We noticed they taxed on 800 dollars for the destination fee. When asked to negotiate to take it off he said no. My mother responds, "I don't get it, I never had to pay in all my years of buying cars (she is over 50...) the dealership would always take that off." He responds, "Oh well.... you paid for it, just never realized it." We asked him to negotiate just for laughs and giggles and he said, "I know for a fact that they will not bring it down, but I will go because you asked me to." He went to the back, talked to a few of his buddies and laughed around and came back with a definitive no. I told him that I really wanted the car and that I was willing to buy it if we could chop off some money. He still refused. He was even surprised there were 2014 models on the lot! Overall... he was cocky, arrogant, and [non-permissible content removed]. If it was just my mother I am sure he would have been even worse. I just sat there when he told my mother that she was wrong... never tell a loan manager for a bank branch for over 25+ years that she is wrong. Just because of one arrogant man I will not go back.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No