Grainger Honda
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Dealership Service Review
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Stuck in Savanna
Written byon 10/18/2021
After being towed to the dealership at Grainger Honda, we described to the Service Manager what was going on with our Pilot, (new battery not charging) and that we were from Pennsylvania trying to get home.He put us on the fast track and handed us over to AUBREY WHITING. Aubrey was great. Although they didn’t have the part (alternator) there, Aubrey had one sent in. He kept us up to date on what was going on, was very nice and answered all of our questions. In only 3 1/2 hours we were on our way (which i think is great since we had no appointment and they were very busy). Thanks again to Aubrey and the service manager at Grainger Honda for getting us home!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Grainger Honda on 10/19/2021
Dealer Response
Thank you so much for your positive review! We are overjoyed that Aubrey and the team could put you at ease and get your automotive needs efficiently resolved. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns!
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