Jackson Acura

I have now had my previously owned 07 TL for about five months. I have been a Honda person since 1988 and have always looked forward to owning an Acura TL. Ever since Shaleem Farhat was assigned to me and my vehicle I have been nothing but please and gratified that I steeped into Jackson Acura. He is a quiet but friendly fellow who crosses all the T" and dots all the I's to make sure I understand what is to be done and what has been done. He went out of his way to help me find out why my phone stopped working. He was quick to offer me a loaner when the air conditioning hoses broke and had to be fixed. He always makes me feel as if I am the only person in the place he has to concern himself with, even when he is with another customer. He makes waiting for his service seem like a privilege. When he is occupied he is quick to get someone else on my issues. I love the fact that coming to Jackson is itself a destination. Even getting up early is not a problem. Hot drinks and a bagel or a nutrition bar are available, along with newspapers while I wait. This is a dealership and service one dreams of. It is well worth the eight additional miles I must drive from downtown north instead of going to Union City. The new cars may be ugly to me, but Shaleem, Jackson Acura, and the service team are a beautiful thing. It would be nice if he and his twenty something colleagues would ask me if I mind them calling me by my first name. But that is a minor annoyance us 60 somethings must endure. I have not experienced anything like this service from any other dealership. But others has said the same to me so, I am pleased to experience it for myself, but not surprised.