Jackson Acura
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Dealership Service Review
service Rating
Lack of excellent customer service from manager
Written byon 06/13/2025
Their service intake managers need more training on listening to customers and delivering unmatched customer services. Today’s customers see their time as something to be cherished and guarded -- and I have to say the manager (woman) before close on 6/12/25 did not have the leadership skills to offer good customer service. Was extremely rude talking about a customer in front of them before they left with another employee loudly, turning her back towards the customers and using improper language. The other employee (gentle man) handled the situation so much better than the unskilled manager and made the situation better.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes