Jackson Acura

I just wanted to express my deep appreciation to your entire service staff, particularly Mr. Nick Covino and his associated service technicians, for the outstanding service I received Friday, May 6, 2011. I have received excellent service from Jackson Acura in the past; for instance, Mr. Covino made sure the technician who had previously worked on my car for its 180,000 mile service also was assigned to replace the timing belt. This instance, however, was particularly exceptional. Mr. Covino extemporaneously set aside some service time for me on a busy Friday afternoon in order that I could get a flat tire replaced and periodic oil change, allowing me to get back on the highway as soon as possible. The work was finished in little over an hour with a complimentary car wash and vacuum, which is always appreciated. When I looked in my car's trunk later that afternoon, I discovered to my surprise that the service technician(s) had not only bolted my mini spare tire back in place in my car's trunk, but they had thoughtfully replaced the lug wrench and associated other tools inside a pouch to keep them from rattling around. In addition, they were kind enough to glue a piece of foam rubber on the underside of the particle board trunk liner to prevent it from rattling against the metal jack. Both these acts of thoughtfulness were unexpected but very much appreciated! I always appreciate the commitment your dealership shows to its customers with its welcoming attitude by all of your staff, comfortable waiting lounge and private telephone work areas, its nice array of complimentary snacks and refreshments, and conscientious follow-up phone calls by Meredith. What impressed me the most about this service appointment, however, was the extra initiative and commitment to excellence that was demonstrated to the owner of a 16-year old car. Mr. Jackson, as you know, we live in a hurried, cynical age, and particularly in a large metropolitan area like Atlanta, personalized customer service has all too often become a thing of the past. Yet the commitment to quality and attention to detail demonstrated by Mr. Covino, Meredith, and the entire service team at Jackson Acura made me, the owner of a 1995 Integra LS, feel just as valued as if I were the owner of a 2011 RL! Jackson Acura is truly an exceptional experience!