AutoNation Toyota Thornton Road

I went in Bright and early on Saturday morning it’s about to storm outside, keep in mind I had a 12:00 appointment later that day. I was the third car in line had stop by on Friday to confirm or see if I could get service that afternoon, was a little too late. So I decided to come in early Saturday morning because I was told you take work-in also. I was the third person in line that morning. When doors opened I pulled in exiting my vehicle right in front of Two Technician. they never looked up at me, Chris day on his computer and the other young man walked away. So Jacob came from the 1st desk to assist me, this was after standing there at least 5-7 min waiting for someone to Greet me everyone moving around and addressing there customers they recognized. My service advisor is NO longer with the Company. Jacob informed me that there would be a 2-3 hr wait, with a face of come back at 12:00, I explained my situation and he explained that the customer with appointments will be seen first.. He walked off and said he would return he would check the computer to see if it was possible. Well I knew or I was told that they see Walk-In appts. I didn’t have a problem waiting but don’t make me feel that I wasn’t Welcome to receive service. So I stop Ricky and explained my situation, by this time I’m a little frustrated. So Ricky was kind enough to take Control of the Situation and get me some Results. He made me feel as if he wanted me to spend my money opposed to me leaving and coming back ! I was truly Thankful . No matter what the situation Always be attentive to the Customer and make them feel Welcome instead of leaving them standing. I been coming to this Dealership for a while, I’ve never felt so confused and that my money wasn’t appreciated. You guys have to tighten UP with a SMILE on your Customer Service Skills maybe some more TRAINING or Monthly Training . I called Three days Straight and was on HOLD for LONG periods of time only to hang up! I stop by the store. To schedule. Tighten Up!!! I know you can do it!