Jim Ellis Chevrolet of Atlanta
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Dealership Service Review
service Rating
Service failed to follow up and did not fix issue
Written byon 05/24/2016
Service failed to follow up and did not fix issue. Truck has a few days left for ac warranty and they couldn't figure it out. They never followed up as they said they would. Who know if I'm going to have to pay for the repair soon or not? Either way, they seem to always be too busy to troubleshoot an issue if it is not straight forward or if they don't get a "code". They make it obvious that they are busy and that their technicians work by the job they fix. Customer should never sense that.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No