AutoNation Cadillac West Palm Beach
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Dealership Service Review
service Rating
Mr Mosley
Written byon 07/22/2023
My vehicle was left per appointed time, didn’t hear from service department the entire day. Once I called for an update your representative totally "Gaslighted" using Covid and staffing as an excuse for not giving an update. Totally inconvenience because my vehicle was kept for 2 days...Totally unacceptable.....
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Nancy Gorge on 07/26/2023
Dealer Response
Hi Allen, we take your feedback very seriously and thank you for bringing this to our attention, Allen M. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.
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