AutoNation Cadillac West Palm Beach

Owning a cadillac used to mean a status in the car world, it meant sophistication, it meant professional and luxurious. This dealership has taken the joy of owning one of americas icons and swept the floor with it. Just a few years ago doing business with autonation cadillac was fantastic, they’ve always taken their time fixing the vehicle but they provided the owners with a reliable loaner that allowed you to continue your life with the same comfort as the one you are used to on your car, so even though the price for the repairs have always been steep it really wasn’t that important because you were able to continue your life without disrupting your day to day tasks. Currently the management team of autonation decided to not offer loaners anymore and force you to either be without a car for sometimes 2 weeks or pay out of your own pocket for a rental, however they still charge you labor costs at over $250 per labor hour, that is an insult to me. On top of that they ghosted me for over 5 days where i could not get a hold of my service advisor, left voice messages, text messages, even left a message with the receptionist and still they ignored my calls, that is the level of unprofessional behavior i had to deal with on my car repair. Because of this horrible experience i will never again purchase a cadillac or any car from this dealer. It is a shame that they have let this place fall so low.