Mercedes-Benz of Pompano
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Dealership Service Review
service Rating
Poor record keeping
Written byon 02/01/2023
We've brought the car back twice for routine annual maintenance and the service department can't seem to locate the 4 year maintenance/service contract we purchased with the vehicle from this dealership. This time the service department claimed the contract was cancelled. Very frustrating. We would expect more from Autonation.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Roman Brooks on 02/03/2023
Dealer Response
Hi Lilylou, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
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