Mercedes-Benz of Pompano
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Dealership Service Review
service Rating
Incompetent
Written byon 05/08/2021
Brought my S65 for service. Called Monday and asked for 2 new tires as had been recommended by your shop. Arranged a Friday afternoon drop with Saturday pick up. Was told they’d have the tires. Also said I needed rear brake work. Arrived Friday.... didn’t have tires.... quoted me $5,000 for tires and brakes. I took the car to my original dealer in Daytona. Replaced tires and brake pads in 24 hours for $1300.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Steve Johnson on 05/12/2021
Dealer Response
Hello, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-4832 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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