Mercedes-Benz of Pompano

AutoNation Mercedes on Copan's Road is the worst Mercedes dealership I've ever had to deal with in my life. The service dept. is horrible, they've damaged my car while in for repairs, the AutoNation in Margate is horrible, they've damaged my car and it has taken them 8 months to finish my car that was a 3 thousand dollar insurance claim. From the G.M. Michael Lucia, to the service mgr. Todd Banks, to the paint and collision rep at the Copan's location Gus Germi, to Omar Heridia and the G.M. at the collision center Rene Estevez. Gus Germi is [non-permissible content removed].. They had more work to do to finish the claim from back in April, and they had no loaner so they told me to get the nicest vehicle from Enterprise rental and Mercedes would reimburse me. I kept the rental much less than the time they had my car, as I have others to drive and now they won't pay for the rental they authorized me to get. I am filing a complaint with the BBB, post a negative review where ever I can, and I now have a lawyer involved. I will not stop reaching out to higher up people that are qualified to make an adult decision. This company has horrible business morals and ethics and they lie! I've only begun my journey to discredit them as a reputable dealership as far as service and paint/collision. And I've already sent two buyers to a different Mercedes dealer and they made their purchase there. My words are loud and clear and respected in the performance/luxury car industry. I will cause them to lose 1000 fold the 1,200.00 +- dollars they owe me. Get ready AutoNation! Update. After filing a complaint with Corporate, Magically 773.73 was paid to Enterprise Rental, thus a credit back on my American Express. You still owe me 450.89. You can pay that amount to me or Enterprise so they can credit my American Express. Let's not forget the damage to my drivers side fender when you tried to deliver it as a completed job and I refused delivery and you guys took 5 more days to do so. I received no loaner or rental for those 5 days as well, and this was damage done while in your care and possession. Wake up and do what's right. Pay the 450.89. I will not disappear. Corporate has been called again. I'm waiting on your crappy dealership to do what's right. Let's also not forget Gus Germi and Todd Banks authorized the Enterprise rental. Moral and ethics are at stake here. And I'm here to show your potential customers how you screw existing customers that have spent thousands and thousands with you and used to trust you.