Tom Gibbs Chevrolet
Dealership Service Review
I want to start by stating that we have purchased multiple vehicles from Tom Gibbs in the last few years, not to mention the 7yr/1 million mile extended warranty was purchased. However recently I am extremely disappointed with the service and treatment received from the Palm Coast Tom Gibbs Dealership. Issues (just to name a few) •Truck was in a minor accident which required repair by Tom Gibbs Collision. The bed had to be removed and now the tailgate does not function properly, back up cam now glitches, fuel door will not remain closed. Tire flaps are loose and were not reattached properly. •The transmission has issues where it hits hard when coming to a stop or taking off (feels like being rear ended). The service department has shrugged this off and acted as if it’s no big deal. •There is an exhaust leak/rattle they failed to address. •Recently took vehicle in for an oil change (which is like pulling teeth to begin with, then a simple oil change takes hours). After leaving, 3 days later the washer fluid light appeared. Obviously it was not checked. The oil change sticker was also not replaced. When calling in, the service manager was not available so a message was left with the receptionist. A call was later received, but nothing was done to correct this issue. I am EXTREMELY dissatisfied with customer service and repair service received. Will also be filing a complaint with the BBB if the situation is not rectified.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No