Tom Gibbs Chevrolet
Dealership Sales Review
I am extremely disappointed with my experience at Tom Gibbs Chevy. We purchased a used vehicle and paid an additional $3,000 for what was presented to us as an 80,000-mile warranty. We were led to believe this meant coverage for 80,000 miles of use. However, the dealership wrote the contract so that the warranty expired at 80,000 miles total on the odometer. Our car already had 65,000 miles at purchase, which means we essentially paid $3,000 for only 15,000 miles of coverage. Now, with just 82,000 miles on the vehicle, the warranty has expired, and the repairs we need—over $2,000 worth—are not covered. In total, this feels like a $5,000 loss between the warranty cost and the uncovered repairs. This practice is misleading and unethical. Buyers should be very cautious and carefully review every detail of the warranty paperwork before signing. I would not recommend this dealership to anyone.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes