Tom Gibbs Chevrolet

This is the 3rd car I've bought from Gibbs, and went back to them because I thought I'd get good customer service. My lease was up but I was over the miles. They told me they were buying my car instead of turning it back to GM but that it would cost me some $$. I was not given details between the two, or a choice. I was horrified when I got to the finance office and found they were charging me 11%+ interest. I signed the contract and planned to find alternative financing. Later I got a letter from the bank they financed through saying they did not give me the best deal possible and THEY were lowering my interest rate more than 3%. Some [non-permissible content removed] named Michael from Gibbs called me about it and acted like it was just human error and said I'm lucky they're not making me come back in to sign another contract rate with the new interest rate on it since I live 90 miles away. I think I got screwed, and they got caught.