AutoNation Honda Miami Lakes
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Dealership Service Review
service Rating
Horrible service
Written byon 07/12/2023
It was poor. I had an appointment with Joshua for 4:30, and he was notified that I was there. He proceeded to assist someone else, and said give him 3 mins. Brandon was playing on his phone and said he was getting off. I spoke to Alex as he was entering the area and told him, I needed to get checked in. He instructed Brandon to do it and provide an oil change and tire rotation. Finally, Joshua said it’s ready, but we didn’t do the rotation because the front tires are a bit worn. This is unacceptable.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Roman Brooks on 07/14/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0143 to discuss what we can do to help.
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