AutoNation Honda Miami Lakes
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the most horrible experience!!!
Written byon 09/14/2021
My appointment was a 2:30 I left at 5:45 for my first oil change service!! the service place was EMPTY only 3 customers waiting for their cars!!! Ridiculous!! It was on my way to the bathroom that I asked another service advisor the status of my car and guess what t!!!! My car was ready 30 minutes after my appointment and nobody knew!!!!! and on top of that when finally my car was brought it was dirty!! and I asked .. Don't you wash the cars after service? and he responded yes!!! then why mine is dirty? oh well, it's going to take more time I responded after 3 hours and 40 minutes for an oil change I guess i can wait for 10 more minutes . I finally left the dealer at 5:49 I would never go back for a service there agian!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Aria Scott on 09/17/2021
Dealer Response
Hi Mariana, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (305) 707-0143. We would appreciate the chance to turn your experience around.
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