Skip to main content

Sullivan Honda


2015 E Main St, Torrington, CT 06790 (map)
Today closed
Sales Rating
Recommend:
Yes (7) No (0)
Service Rating
Recommend:
Yes (32) No (3)
Back to Service Reviews

Dealership Service Review

5 out of 5 starsservice Rating
Sullivan Honda goes above and beyond
Written by gcookie60 on 04/13/2024

I purchased a pre-owned vehicle, a 2023 Honda Passport, from Sullivan Honda. The first weekend I owned it, I noticed that the intermittented wipers were not working. That same day I received an email from Sullivan Honda asking how I was liking my car. I told them that I loved the car but that there was an issue with the windshield wipers. The next day, they called me and I had an appointment that afternoon to have the issue serviced. It was determined that a part needed to be ordered. I lived 40 minutes away from the dealership, so they made arrangements for someone to come down and pick up my car and leave me with a loaner car once the part came in. The car exchange appointment was made around my schedule. I have not previously purchased cars from this dealership, as I have 2 Honda dealers within 10 miles of my house, but I saw that they had an almost new car for sale and none of my local dealers had one. I can tell you it is worth the drive if you don't live in the area. They are the kindest, most caring dealership I have ever dealt with, from the sales person, to the woman at the service desk, to the head of the service department, to the owner himself. I can't recommend this dealership enough!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.