Skip to main content

Crowley Kia


223 Broad St, Bristol, CT 06010 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
Recommend:
Yes (1) No (0)
Service Rating

Be the first to write a review.

Back to Service Reviews

Dealership Service Review

1 out of 5 starsservice Rating
Beware of Dealership
Written by churchgyrl on 02/25/2016

I purchased a 2010 GMC Yukon Denali in March of 2014. When I brought the SUV in for the first oil change I heard a knocking sound as when I drove it home while turning corners. I called the service department to complain of the noise, they looked at it and indicated that could not find nothing. Several times going forward after each oil change I complained about the noise and they indicated that they could not find anything wrong with the SUV. After going back and forth with the service department over several months I was told that even though the SUV was under warranty if they took apart the engine and found nothing I would be responsible to pay to have it put back together. I did not have the funds to pay such a fee at the time. Fast forward to another oil change I had done, they then gave me a list of repairs that needed to be done only to find out it was right after my warranty had expired. I feel that they set me up and was patching the problem so it will last so long until my warranty expired and then I would have to pay everything out of pocket get the problem fixed correctly or either they knew it would be drivable until the warranty expired. When asked about the extended warranty I had requested only then was I told by the car salesman when I asked for the monthly payments to be reduced when I bought the SUV that they cut my extended warranty. I ended up taking the SUV to have it fixed at another repair shop and it turns out that I had to replace the entire engine. This ended up costing me almost $7,000.00 out of pocket. I felt that this all could have been avoided if the service team would have been honest from the beginning as to what the problems were with the SUV. I could not just buy another SUV because I still have 4 years of payments left.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
crowleykia on 03/02/2016
Dealer Response
Thank you for taking the time to provide us with this feedback. We appreciate hearing from our customers because it allows us to constantly improve ourselves and the service we offer. We are sorry for the impression you received with our service department. I would appreciate the opportunity to turn this experience around. If you would like to discuss this situation further or if you have any questions, do not hesitate to contact us directly. Sincerely, Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net
Report