AutoNation Honda Valencia
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Written byon 07/28/2025
Advisor gave the wrong invoice to the cashier ( Maria). So I paid the wrong invoice then I have to pay mine as well. The cashier promised that whatever payment I made to the wrong invoice will be refunded. I hope your advisor will be careful about this and always double check the identity of the clients they’re dealing with.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Roman Brooks on 07/30/2025
Dealer Response
Hi Jaguar, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 200-9110 to discuss what we can do to help.
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