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Tustin Buick GMC


1 Auto Center Dr, Tustin, CA 92782 (map)
Today 8:30 AM - 9:00 PM
Sales Rating
Recommend:
Yes (13) No (2)
Service Rating
Recommend:
Yes (2) No (2)
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Dealership Sales Review

1 out of 5 starssales Rating
Unprofessional
Written by Jeremy Earl on 10/05/2020
updated 12/17/2020

Our salesperson, Cory was completely unprofessional. He insulted me over the phone. After this I was very clear with the manager, Tom that I did not want to deal with Cory and was assured by Tom that I wouldn't be. When I arrived to pick up my car, Cory came out of an office with Tom and stared me down (if there are cameras at the dealership, I encourage you to view this). Then continued glaring at me through the outside glass as my Wife and I sat with Martin from Financing. As we were wrapping up the finances, Cory is the one who showed us to the car with without saying a word. He then handed us a box, temporary license plates, the extra key and said "alright". My wife, who was unaware of my experience beforehand with Cory said thank you and he didn't even say it back. Right after she said, that guy was [non-permissible content removed]. We just spent nearly 80k and this was the treatment we got. I am totally disgusted that Cory will be receiving a commission on our purchase. Ron is who I initially dealt with and was great, every aspect after that was terrible. After working with Ron, we consistently felt as though everyone else thought they were doing us a favor. A follow up phone call in the next week (and not from Cory) would go a long way in preventing this from becoming an online review.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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