BMW of Mountain View
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Rodent Damage to Engine Harness
Written byon 04/23/2024
Rodents had chewed thru the engine harness causing some of the engine sensors to not work. This was an expensive repair ($3500). The service advisor made me aware that my automobile comprehensive insurance might cover the bulk of this repair less my deductible. It does and he worked with the claims adjuster to facilitate the repair and payment. While the initial diagnosis was challenging I was very satisfied with the final outcome.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Chole Yates on 04/25/2024
Dealer Response
We are pleased to hear you had such a positive experience with us, Tom! Feel free to stop by if you ever need any more help.
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