BMW of Mountain View
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Service tech didn't return multiple requests for information
Written byon 12/01/2023
I brought my older BMW to BMW of Mountain View for recall service, which they did complete promptly and free of charge. My issue lies in that I asked a couple times in the preceding few days if I'd be getting a loaner car, so I can plan my day around it, since I am leaving in the middle of the workday to get the service done. I don't mind not getting a loaner car, it is a free service after all, I just needed to know to plan around it. I called three times to get a response and was told every time that my tech was busy and would call me back. He never called me back. I found it unprofessional.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Rose Schmidt on 12/04/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
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