Chevrolet of Montebello
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Dealership Sales Review
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Buyer B Ware
Written byon 04/14/2023
I came in with a pre-approved loan from SchoolsFirst, and still the process took 5 hours. I was hungry, thirsty, and exhausted. I should NOT have been there for that long. I also realized I was sold insurances that come standard with the vehicle I purchased. These extra alarms and insurances were really pushed and after sitting 5 hours in a dealership I just wanted it over. I would say that this practice is borderline illegal.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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Buyer B Ware on 04/20/2023
This dealership went above and beyond making me happy even after I had left their lot. Initially was unhappy with some of the things that happened while I was signing the final paperwork. After voicing my displeasure, the dealership called me and fixed the situation. I could not be happier. My salesperson Ricardo was wonderful, and the manager Oscar was equally as kind.
ReportTheo Sanders on 04/20/2023
Dealer Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (323) 515-1546 to discuss your concerns, as your satisfaction is of utmost importance to us.
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