Kia of Irvine
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Dealership Service Review
service Rating
Im Forgotten
Written byon 04/21/2025
I must have been the last to arrive, cause I was the last to leave. Lunch was more of an interest than finding me. Also I returned to the desk a second time to purchase parts, and one guy wouldnt transact, he had to find the other guy- who was nowhere to be found. Must have been lunch. So I just left.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Kia of Irvine on 04/30/2025
Dealer Response
I'm sorry to hear about your experience. It sounds like we missed the mark on providing attentive service during your visit, and I apologize for any inconvenience this caused. We appreciate your feedback and are committed to improving our customer service efforts moving forward. If you'd like to discuss further or have any other concerns, please feel free to reach out. Thank you, Dennis Weaver - General Manager - dweaver@kiaofirvine.com
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