BMW of Fremont

I had a terrible experience at BMW Fremont. We scheduled an appointment with sales rep Edward to test drive two cars, but were told we couldn’t test drive multiple vehicles. One of the cars, the X4, didn’t even have fuel. After waiting for over an hour, we were asked if we were just there to test drive or if we actually planned to buy. It felt like Edward already had a preconceived notion that we wouldn’t be able to purchase the car. To make matters worse, Edward, our rep, said he was too busy with walk-ins to assist us. How can anyone make a decision to purchase a $70K car without a proper test drive? The customer service was horrible, and it felt like we weren’t taken seriously at all. BMW Fremont, if you’re reading this, I did end up buying an X4 after a test drive that same day—just not from you, but from East Bay BMW. If you’re looking for good customer service, I highly recommend going elsewhere.